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JIRA Automation plugin doesn't display the correct issue status

I experience a strange problem. I use the JIRA automation to go through a work flow transition when someone puts a comment from within a specific workflow:

  • Issue Event trigger
  • issue commented for issues with a specific status
  • transition Issue action -> specific workflow transition

 

It seems it works: 

  1. If I search for the new status the JIRA-ticket can be found (and NOT when searching for  old status)
  2. if I look into the transition tab, I can see that the status is changed,
  3. If I check the audit log of the automation plugin it is changed. 

However if I check the status of the issue, it displays the OLD status. 

Any idea anyone?

1 answer

0 votes

This might be related to the fact that one of the action sees 'older' version of an issue due to async nature of the Automation plugin. In version 1.5.0 we've introduced "Synchronous" mode (it's in Automation plugin configuration). You may try to use that.

In case that won't help, you can always introduce 'temporary' event and split the rule in two:

Rule 1:

  • Issue Event trigger (e.g commented)
  • issue commented for issues with a specific status
  • publish event action -> Temporary event

Rule 2:

  • Issue Event trigger (on Temporary event)
  • transition Issue action -> specific workflow transition

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