We have set all of the settings so that the default email format is HTML, however whenever we receive an email via the plugin (from a post function), they are always sent in text format.
As for the text template, we cannot seem to print out the issue comments in within the email. We have tried copying/pasting the suggested velocity code (using the field picker on the template screen), along with some other attempts, but the comments will never show.
We are current using Jira 5.2.10 w/ JETI 5.2.7.
Hi Anthony, the symptoms you described occur when user options is disabled in JETI configuration.
It is actually a bug that we are fixing with high priority. You can watch this ticket to get notified of the progress: https://metainf.atlassian.net/browse/JETI-85
One thing I did notice is that looking at the suggested velocity code for rendering the comments field:
Render as Text: #parse("templates/emailissue/email/text/public-comments.vm")
... was that I could not locate the public-comments.vm file in the path where I would expect to find this file (<drive>:\Program Files\Atlassian\JIRA\atlassian-jira\WEB-INF\classes\templates\email\text).
Could this be the issue that I'm missing a plugin file? If so, I am curious why it was not installed when the plugin was applied. Thanks.
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