Cannot send HTML emails or get issue comments to display in email

We have set all of the settings so that the default email format is HTML, however whenever we receive an email via the plugin (from a post function), they are always sent in text format.

As for the text template, we cannot seem to print out the issue comments in within the email. We have tried copying/pasting the suggested velocity code (using the field picker on the template screen), along with some other attempts, but the comments will never show.

We are current using Jira 5.2.10 w/ JETI 5.2.7.


5 answers

1 accepted

1 vote
Accepted answer

Hi Anthony, the symptoms you described occur when user options is disabled in JETI configuration.

It is actually a bug that we are fixing with high priority. You can watch this ticket to get notified of the progress:


Hi Anthony, when you say 'we have set all the settings so that the default email format is HTML' you are including the option Mail Type on your profile configuration preferences?

Yes, that one too. All of the users have their profile email type preference set to HTML.

One thing I did notice is that looking at the suggested velocity code for rendering the comments field:

Render as Text: #parse("templates/emailissue/email/text/public-comments.vm")

... was that I could not locate the public-comments.vm file in the path where I would expect to find this file (<drive>:\Program Files\Atlassian\JIRA\atlassian-jira\WEB-INF\classes\templates\email\text).

Could this be the issue that I'm missing a plugin file? If so, I am curious why it was not installed when the plugin was applied. Thanks.

Anthony, the piblic-comments.vm files are stored within the plugin jar and not in your file system. You are not missing the file.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 07, 2019 in Marketplace Apps

A Timeless Love Story

It started as any story starts, on a normal, rainy day.   Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...

466 views 8 27
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you