Atlassian support ignores me, what could I do?

Hi!

I have a marketplace app, but this app is currently hidden from public view.
I don't know why.

I see an alert in the marketplace vendor account:
"This app is currently hidden from public view. To change this setting, please contact Marketplace support."

24/Jan/19 I've created a ticket for marketplace support. But they completely ignore me.
Can anyone come across this? What could i do?

2 answers

1 accepted

0 votes
Accepted answer

Hello Vladimir,

I found your request for the marketplace app not displaying. We’re looking into it now.

Regards,
Stephen Sifers

Hello, again Vladimir,

We've updated your submitted issue. Please review the update you've received from the issue.

Regards,
Stephen Sifers

I've got the reply.
Thank you.

Hi @Vladimir Pal,

in Atlassian official documentation I've found this: https://confluence.atlassian.com/upm/configuring-marketplace-connectivity-306350947.html

Maybe the firewall doesn't allow Jira to access the marketplace. Read this part called: Configuring your firewall for UPM connectivity

The app works and was worked more than 1 year, they just hide it from the marketplace.

Which app is? Maybe it's not supported or just disabled from marketplace.

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