After importing my own template I got this error message. I have a paid version of GAIA.


4 answers

1 vote

I think you need to tell us what versions of JIRA and the addon you are using, and probably most importantly, what the log file says the problem is when you try the import.

Sorry, you are right. This makes sense...

JIRA is the latest version:6.3.12

Java version: 1.8

PostgreSQL-DB: 9.4.0

Gaia is the latest Version: 1.2.6

In the normal log files there is no error message. So switch on some logs to "Trace" (see attached files).

Hi Uwe Nachtigal, We are sorry that you are experiencing issues with Gaia for JIRA. I just looked at you log file and I will need you to enable Gaia logging in order to further help you ( Also, are you trying to import a .package file or are you using the add template dialog? Once again, sorry about that and we will try to work together in order to get everything to work properly. Do not hesitate to contact me directly at or at for a faster response. Thanks, Frederick Plante

Hi Uwe,

Can you enable the Gaia logging as describe here:

And then reproduce the error.

When done, send us the log file at :

We will have a look at it.


Hello Uwe, 

This is follow up to publicly share the answer our support provided you privately. The JIRA community may also benefit from it.


==> To add your own template into Gaia, you cannot directly import the JIRA xml file as a template. You must first create a Gaia template into the Gaia Configuration page located in the administration menu. Then, you may import the JIRA xml file as part of the template. You may then configure other options, if necessary.

A detailed procedure is given on our public documentation site at :

Thank you!


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