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I've searched and am not finding the answer. I know I can see the Zendesk information in a ticket detail screen, but I want to show the Zendesk ticket number as a column in my Jira Issue Filter.
Also, is there a better way other than by label jira_escalated to search for tickets that came from Zendesk. While that is a special label there is nothing stopping someone from adding that label to any ticket or removing it from a ticket. I'd like a way to search something like zendesk issue id != ''
@Bangar Viviane hello, if you're open to exploring 3rd party solutions - check out ZigiOps. It's fully no-code and has advanced features that allow you to tailor it according to your use cases. ZigiOps syncs Jira and Zendesk bi-directionally. Feel free to check ZigiOps out and drop us a line if you want to explore it more.
BR, Diana (ZigiOps team)
This is Majid @ Exalate.
The solution here would be to simply populate any custom field in Jira with whatever information you require from the Zendesk side i.e. the ticket number in this case. Then you can report of it and use it in JQL filters. I am not sure what integration solution you are using but this is very simple to set up with Exalate.
Please let me know if you have any questions and I would be happy to assist.