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Zoom for Jira and Service Desk!

Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 06, 2021

As most of you are aware, Jira Service Management is very powerful application in providing great customer service. 

At times it is necessary for agents to have a face to face discussion with customers for better support and ease of troubleshooting. With that idea in mind, we installed “Zoom for Jira and Service Desk“ plugin on our instance. Now our agents can setup meetings with stakeholders with a click of a button on JSM ticket without switching between different tools.

Zoom has helped us to communicate and resolve issues faster with our customers.



Which partner product are you using with your Atlassian product ? Would love to hear about it, Thank you!


Help??  I set this up and it automatically seemed to have configured to the Zoom I was logged into on my desktop which is my personal one.  I need to know how to change it to connect to our corporate account.

We use Zoom for Government ( instead of 

Is there a way to change Zoom's cloud name for this application?



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