Have you found a solution, beverley_ongah ?
I encounter a similar issue - when my colleagues cannot see the Zeplin link, login to Zeplin solves the problem.
However, sometimes it happens an attached link is not visible to me. I need to close the ticket and reopen it to see the Zeplin attachments, or to press the button to add Zeplin boards when whatever I have attached before becomes visible.
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