Zendesk Jira integration - Tempo account field

[Fiona Brown]

We have a Zendesk Jira integration so that users in Zendesk can create Jira tickets from Zendesk to our engineering team. We also have Tempo for time-tracking and use the Tempo custom field 'Account' for tracking which client raised the ticket. We want to make this Account field available in Zendesk so the user can select it when raising the Jira ticket but it's not in the available fields on the Jira or Zendesk side. Is there any way to make this field available in Zendesk ? Or any workaround if not ? Thanks

[Susan Wu]

Hi @Fiona Brown ,

Tempo Account is a Jira custom field, therefore you should be able to see it on Jira. However, Tempo has no integration with Zendesk. You need to confirm with Zendesk support to see if there is a way for them to import Jira custom fields. If so, Tempo Account should be included too. If not, you may check with them to see if they can integrate with REST API. In this case you can use Jira REST API https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-fields/#api-group-issue-fields  and/or Tempo REST API https://apidocs.tempo.io/#tag/Accounts to update Tempo Account data with some scripting.

Best regards,

Susan Wu
Tempo Product Expert