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X-ray princing - Are you only charging for active users?

Ignacio Britos
Ignacio Britos
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December 28, 2023

Are disabled account getting counted or only active accounts for pricing calculation?

Thanks.

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Tansu Akdeniz
Tansu Akdeniz
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December 30, 2023

Hi @Ignacio Britos 

Welcome to the community.

Disabled user does not count towards the license limit.

Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. Please see the Pricing FAQ.

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