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Why it's not possible to trigger a notification for the event 'Issue Assigned'?

Add Trigger.pngThere's no option to trigger the notification for the 'Issue Assigned' event.

1 answer

1 accepted

Hi Olga,

An Issue Assigned event doesn't exist in the Cloud API: https://developer.atlassian.com/cloud/jira/platform/webhooks/

This type of event can be "faked" in our code to add support for it, and we plan to do so in the future, but we're currently focused on adding scheduled notifications. 

In the meantime, you can use a JQL like:

assignee CHANGED after now("-1m")

Alongside an Issue Updated event. This will only send a notification if there was an assignee change within the last 1 minutes of the event which triggers this notification. 

Boris, thank you for this workaround!

I've followed the instructions and faced another challenge: it seems that the emailed Jira notification includes attachments only when the Issue Updated event = attachment added. Is this an expected behaviour? How can I ensure the attachment is there every time the respective event is triggered regardless when the attachment itself was added to the task?

 

attachment added.pngattachment not added.pngsettings.png 

Hi Olga,

Yes this is the intended behavior. If you place an attachment in a comment, that will also include the attachment.

Like Olga Kikas likes this

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