Why it's not possible to trigger a notification for the event 'Issue Assigned'?

[Olga Kikas]

There's no option to trigger the notification for the 'Issue Assigned' event.

[Boris Berenberg - Atlas Authority · Accepted solution]

Hi Olga,

An Issue Assigned event doesn't exist in the Cloud API: https://developer.atlassian.com/cloud/jira/platform/webhooks/

This type of event can be "faked" in our code to add support for it, and we plan to do so in the future, but we're currently focused on adding scheduled notifications. 

In the meantime, you can use a JQL like:

assignee CHANGED after now("-1m")

Alongside an Issue Updated event. This will only send a notification if there was an assignee change within the last 1 minutes of the event which triggers this notification. 

[Olga Kikas]

Boris, thank you for this workaround!

I've followed the instructions and faced another challenge: it seems that the emailed Jira notification includes attachments only when the Issue Updated event = attachment added. Is this an expected behaviour? How can I ensure the attachment is there every time the respective event is triggered regardless when the attachment itself was added to the task?

 

[Boris Berenberg - Atlas Authority]

Hi Olga,

Yes this is the intended behavior. If you place an attachment in a comment, that will also include the attachment.