Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,296,274
Community Members
 
Community Events
165
Community Groups

Why it's not possible to trigger a notification for the event 'Issue Assigned'?

Add Trigger.pngThere's no option to trigger the notification for the 'Issue Assigned' event.

1 answer

1 accepted

Hi Olga,

An Issue Assigned event doesn't exist in the Cloud API: https://developer.atlassian.com/cloud/jira/platform/webhooks/

This type of event can be "faked" in our code to add support for it, and we plan to do so in the future, but we're currently focused on adding scheduled notifications. 

In the meantime, you can use a JQL like:

assignee CHANGED after now("-1m")

Alongside an Issue Updated event. This will only send a notification if there was an assignee change within the last 1 minutes of the event which triggers this notification. 

Boris, thank you for this workaround!

I've followed the instructions and faced another challenge: it seems that the emailed Jira notification includes attachments only when the Issue Updated event = attachment added. Is this an expected behaviour? How can I ensure the attachment is there every time the respective event is triggered regardless when the attachment itself was added to the task?

 

attachment added.pngattachment not added.pngsettings.png 

Hi Olga,

Yes this is the intended behavior. If you place an attachment in a comment, that will also include the attachment.

Like Olga Kikas likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

Marketplace Partner Spotlight: AppLiger

This month the spotlight is on AppLiger. We caught up with Pavel Pavlovsky, CEO and Product Manager, to learn how the company started and what fuels the team's creativity.    Atlassian:...

366 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you