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Why does My Easy HTML window sometimes only display one line?

I have used Easy HTML to add some instructions and a JIRA issue collector to my Confluence page. However, when the page loads the HTML macro frame is sometimes only showing one line within a frame with a scroll bar. This occurs in both Edge and Chrome. Sometimes reloading the page fixes the issue and sometimes it doesn't. Multiple users have experienced the same issue. We have cleared browser caches and validated teh HTML outside on the macro.

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