Why did the ServiceRocket JIRA Utilities go away?

[Rich Wolverton]

See the blog at https://blog.servicerocket.com/adoption/time-to-say-goodbye-these-apps-are-leaving-our-portfolio

We were a little blind sided by this and are scrambling to get things that were working re-established.

[Kat]

@Aidin Mahmoodi _ServiceRocket_ provided details in the blog you linked but let's see if there is more information he can offer.

[Aidin Mahmoodi _ServiceRocket_]

Hi Rich/ Kat,

Thanks for reaching out.

As I have mentioned in the blog, our goal is to retire legacy products that are tough to maintain to make room for better products and new initiatives. 

We understand that many organizations may rely on this product, we are willing to work with you (and others) to make sure that you find a suitable alternative solution (some were mentioned in the blog) and in the meanwhile, you can still use the product and we can help you with licenses to make sure that your workflows and business is not affected.

Please do reach out to me via aidin[at]servicerocket.com so we can discuss the details.

Best,

Aidin

[Aidin Mahmoodi _ServiceRocket_]

We have sorted out this with @Rich Wolverton !

Best,

Aidin

[Paul Fennema]

We are relying on the last comments feature as well for certain reports in combination with Pivot reports which are now not working properly anymore. Is there a way to get an (non-expiring) license again?

Thanks for your efforts,

Paul Fennema - EuroCCP

[Rich Wolverton]

Paul,

An email to Aidin at the email in the above comment will get your issue resolved. They were responsive and understanding. 

@Aidin Mahmoodi _ServiceRocket_ 

[Aidin Mahmoodi _ServiceRocket_]

Hi @Paul Fennema ,

Shoot an email to me aidin[at]servicerocket.com and I can work with you on an exit plan.

Thank you.

Best,

Aidin

[Matt Doar__ LinkedIn]

Rich,

I'm going to use ScriptRunner to create a scripted field to show the Last Comment. Did you find a different work around?

~Matt

[Rich Wolverton]

Matt,

ScriptRunner works great for this and let's us do things like add Commentor and Date in Italics.

>Rich

[Matt Doar__ LinkedIn]

Yes. I'm nearly there, just wrestling with displaying the comment date in the user's timezone.