Why accessing id.atlassian.com every page load?

[Lorne Covington]

Every page I load in the evaluation (download) version of Jira my broweser is saying "Waiting on id.atlassian.com...". Why is this happening? Is this some kind of eval tracking? Is this in the licensed version? It is slowing down page accesses, and raises privacy concerns, the main reason for going with the download version.

Thanks

[Lorne Covington · Accepted solution]

The "Feedback" button in evaluation versions of Jira (and also early access versions) is what is generating the traffic. Turning it off greatly speeded up page loads and there is no outside traffic generated. I was pointed (promptly I might add) to this page describing how to turn it off:

https://confluence.atlassian.com/display/JIRA/How+to+disable+or+enable+the+GOT+FEEDBACK+button

[Lorne Covington]

I have found that when I click the "Projects" or "Issues" tab, I also get a waiting on jira.atlassian.com for about 2 seconds before the wait for id.atlassian.com. I just checked, and even just clicking on an issue in the issues list does it, as verified by Wireshark. Not cool.

[Lorne Covington]

It is quite obvious here, say I click on the "Issues" tab on the left in a project, the page loads and the waiting for id.atlassian.com message displays for about 5 seconds.

Doing a Wireshark capture shows traffic during this time with 67.221.237.7 (contegix.com) and 67.221.237.19 (lb1.ctx-sl-mo.atlassian.com). It is perfectly repeatable.

And yes, I set it up with an Atlassian account.

[Renjith Pillai]

May be because of the issue collector added for feedback. Can you try disabling the feedback module in system plugins. Just a guess

[Lorne Covington]

Hmmm, there is no plugin listed with "Feedback" in the name. I disabled the Issue collector plugin, and that made no difference. Thanks for trying!

[Lorne Covington]

Well Renjith, you had the right idea, it is the Feedback button doing it, disabling it was just hidden a bit.

[nriley]

Hi Lorne,

I downloaded the most recent version of the JIRA evaluation, and so far I am unable to reproduce. I even removed myself from the network, and it did not appear as though I was accessing id.atlassian.com

When setting up your eval, did you register with an Atlassian ID account? Were you able to access the Dashboard, or set up any projects yet?