Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

What are your favorite apps for ITSM?

Hi Community! Maggie here from Atlassian's Ecosystem team 👋🏻

We're preparing for an upcoming series on Marketplace apps and integrations, and we'd love to hear from Jira Service Management users and ITSM experts. 

What are your favorite Marketplace apps for ITSM? 


Mikael Sandberg Community Leader Jun 10, 2022

My favorite app, besides automation that we use extensively, would be Custom Charts for Jira. It is so flexible and allows you to customize almost anything, and I like that you can configure the simple search so a user can for example change the time period and it updates all charts linked to it. 

Like # people like this

I'm struggling here cause even tho I mostly use JSM I dont tend to use that many apps..

One that I'm really fond of is Email This Issue (JETI) it offers a lot more options to provide more targetted customer (and internal) email messages due to having a lot more granular triggers and also allows you to create your own branded HTML emails.

Also depending on whether the organisation does bigger (infrastructure) projects things like Structure or BigPicture come to mind. While I feel these are more often associated with JSW, they do have their value within JSM too. Just try planning outages or downtimes/rollouts/... without a good PM tool

Like Maggie Norby Adams likes this


Log in or Sign up to comment
Community showcase
Published in Apps & Integrations

Marketplace Partner Spotlight: AppLiger

This month the spotlight is on AppLiger. We caught up with Pavel Pavlovsky, CEO and Product Manager, to learn how the company started and what fuels the team's creativity.    Atlassian:...

380 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you