Webex Notifications w/o Jira Admin Rights

[Peter Bos]

Hello Atlassian Community!

We would like to use the Webex Jira Server Bot to send notifications from Jira to Webex Teams. Unfortunately you need a Jira Server Administrator account to set up notifications.

Our Jira Admin created a notification but it is linked to his Jira account. This means that he must be member of the team space where the notification should be sent to. This is not practicable.

Is there another possibility to create a notification on behalf of a non-admin user? Or is it planned to enable the configuration of notifications for Jira user with lower rights in future releases? If not, how can we raise a feature request for this?

We also need additional filter criteria to configure notifications, e. g. component/s or label.  It would be practical to use a defined query in Jira as trigger for the notifications. We would like to raise a feature request for this as well.

Kind regards,
Peter

[Mikael Sandberg]

This is something that you should ask the vendor of the app, which in this case I assume would be Cisco Systems. They should be able to answer your questions.

[Peter Bos]

Hi Mikael,

there is already a post in the Cisco User Community containing this requirement: https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-2409

It is commented as follows:

"This is not an issue with the Webex Bot, but rather a requirement of Jira. Jira requires System Admin privileges to create webhooks because they can send internal, potentially sensitive, information contained within Jira to an external location. Not sure if Atlassian has plans to change that, but if you would like it changed you should submit a ticket to Atlassian."

That's why I' m asking here.

Kind regards,
Peter

[Mikael Sandberg]

It might change once the new granular admin roles is released, currently it is listed as future 2023 on the public roadmap but for now I would recommend that you create a service account that is added as an admin and use that instead of you admin's account.

[Peter Bos]

Thanks for the information and the proposed workaround. We also had this workaround in mind but our admin team does not create service accounts with admin rights.

[Peter Bos]

The Cisco support provided another workaround via creating a manual webhook: The normal user (non admin) can give the link of the manual webbook to the Jira admin, and the Jira admin is required to set up the relevant webhook in Jira. Once that is done the message will post to that space from where the manual webhook notification is being created and it will post message even if the Jira admin doesn't present in the space.