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Use Crumbs to link an external CRM to Jira

Crumbs API workflows - external CRM.png

Crumbs is our simple CRM that shows relevant customer information in the context of Jira issues. The app also integrates with other customer data management tools so you can easily see all the information you need in one place.

Here’s how you can link an external CRM to Jira using the Crumbs REST API:

Problem

An external CRM is used to manage customers and currently needs to manually synchronise the customer list to Crumbs so that it can be linked to Jira issues.

Solution

Using the endpoints, a middleware can be built to integrate with the external CRM and Crumbs.

Outcome

This solution can save you time by removing the manual synchronising of customers and can reduce any errors when synchronising to Crumbs.

Try out Crumbs today for FREE and find out first-hand how the app can assist your customer information management.

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