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Use Case: Collaborating Across Jira Instances with Backbone Issue Sync

This article is extracted from The Hitchhiker’s Guide to the Atlassian App Galaxy, a free e-book that features real-world use cases for 25 of the coolest apps in the Atlassian ecosystem. Download your copy today to learn how businesses just like yours are using popular Marketplace apps to extend innovation and collaboration in their organizations.

The universe of Jira integrations is constantly expanding. As more companies discover the power of Jira for everything from DevOps to Sales and Marketing, there’s an ever-growing demand to connect Jira to the other systems that make their businesses run.

Out of all the integrations out there, one of the simplest and most powerful integrations is Jira to Jira. This allows business teams and partners to collaborate across internal and external Jira Cloud, Server, Data Center, Service Desk, and even firewall-protected instances – without losing a step.

When a leading German industrial company started collaborating with a world-renowned automaker, both sides were using Jira to track issues and often needed to collaborate on the same issue – but neither partner’s users could log into the other‘s instance. This meant manually creating and updating equivalent issues in each instance, which proved to be both inefficient and time-consuming.


Using Backbone Issue Sync for Jira, from K15t Software, the partners can automatically synchronize issues between their instances, meaning that when an issue is created or changed in one instance, Backbone automatically applies the same update in the partner instance. 

Users can now work on equivalent issues without needing to copy-paste issue data between Jira systems–reducing overhead and keeping all stakeholders on the same page. Even connecting Jira instances from behind enterprise firewalls is no problem, thanks to Backbone’s ability to transmit issue data via file exchanges.


Over time, one of the organizations introduced a new privacy requirement to hide certain field names and workflow states from their partner, while still keeping everything in sync. Backbone’s robust privacy settings now allow them to set aliases, rather than offer the actual field and status names, giving them total control over which configuration data is shared with or hidden from the partner.

Furthermore, thanks to Backbone‘s ability to synchronize with remote instances without installing the app, the organization can also successfully synchronize with any partner, even those with especially tight security demands.

From the moment they synchronized their first issue, these companies have been successfully relying on Backbone to keep their teams in sync. Even within remote Jira instances – and despite occasional challenging conditions – they have been able to streamline their collaboration processes, letting them work better together.

This is just one of many use cases featured in The Hitchhiker’s Guide to the Atlassian App GalaxyDownload the full guide to see them all.


Matthias Gaiser _K15t_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 31, 2018

Thank you @Matthew Lewsadder for sharing the article.

The Hitchhiker’s Guide to the Atlassian App Galaxy was also distributed as a hard copy at the Atlassian Summit in Barcelona this year. If you ask the Communardo team kindly, they might even have some left.

And if someone has questions about Backbone, feel free to reach out to our team via Or ask them here and we'll do our best to answer it.


Is it possible to trigger a sync between instances from the source based on all-projects (project-independent) condition? Example - I have multiple SDLC projects in JiraA which need to trigger an issue creation in a specific project in JiraB. Is that achievable with Backbone?

Matthias Gaiser _K15t_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 27, 2018

Hi @Dimitar Dimitrov,

it is possible to sync multiple projects in Jira A with one specific project in Jira B, however it is not possible to have one condition across multiple projects. You'd have to create multiple synchronizations between each project in Jira A and the one in Jira B.

We've decided for this model in order to avoid misconfigurations because multiple projects can use different project configuration in terms of versions, components, issue types, boards.


Acknowledged, thank you!

We cannot get our Epics to Sync. Any suggestion on where we might find help?

Matthias Gaiser _K15t_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jul 03, 2020

Hey @Tim Cox

I've already replied in your other post. Simply contact our support team via and we're happy to help.



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