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Unable to reinstall zephyr for JIRA

We installed free trial version of Zephyr for JIRA. When we did that, "Test" issue type didn't get added because we had a custom sub-task with the same name "Test".  So, we renamed our sub-task Test to test case and then contacted Zephyr for JIRA support team. We were told that we add was right. Asked us to uninstall and reinstall.  For some reason, we are not able to reinstall. The support team is looking into for more than 3 days. They are still not able to figure it out. 

Does anyone know how to resolve this? Thanks!

1 answer

0 votes

@Arunodaya Muduganti 

  • Can you please elaborate little bit about the inability to install?
  • Are you getting an error? If yes can you include a screenshot here?
  • Did you try to install it using different browser?

Any details can be very helpful to troubleshoot.

Best,

Fadoua

- The initial issue: A fresh install of Zephyr for Jira Cloud, did not create a Zephyr Test issue type

- Which also prevented Zephyr test cases from being created.

 

- We were able to confirm that Zephyr was available in all other facets(General Configuration, Zephyr menu within a project)

- We were able to confirm that the Zephyr menu did exist within a Project

- We were able to confirm that the Zephyr issue type does not exist in available issue types

- We were able to confirm that a pre-existing user defined 'Test' issue type, was renamed to a 'Test Case'  

- It is likely this is what caused the original issue.

 

- We were able to unsubscribe and uninstall the Zephyr for Jira Cloud plugin

- However, were were not able to reinstall the Zephyr for Jira Cloud plugin. (Which was unexpected)

 

Fadoua Community Leader Jan 25, 2021

@Arunodaya Muduganti 

  1. What happens when you try to reinstall it?
  2. Do you get an error?
  3. Once you uninstalled it did everything related to the plugin disappear from Jira?
  4. What tells you it was successfully uninstalled?
  5. What do you see under plugins audit?

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