Unable to configure Jira chat bot in google chat

[Akhil A]

Unable to configure Jira chat bot in google chat

[Nic Brough -Adaptavist-]

Ok.  Nice statement.

(If you want help with something, you'll need to describe the problem)

[Akhil A]

unable to configure Jira cloud instance 

[Akhil A]

.

[Akhil A]

I am getting below error when I click configure

[Nic Brough -Adaptavist-]

Ok, that's a "server side" error - something going wrong on the back-end, to which we have no access, so we can't begin to debug it.

You should do what it says and contact Atlassian support on https://support.atlassian.com/contact although it might be worth contacting the app's author as well.

[Phyllis Zhu]

@Akhil A did you ever get a resolution to this? 
I'm running into the same problem

[Tomasz Marciniak]

Hi guys, any luck? I'm running into the same issue as described.

[Phyllis Zhu]

I reached out to Atlassian who said I need to reach out to the app developer. 

They had me try enabling cookies for JIRA and if that didn't work to uninstall and reinstall the bot, then try configuring.

So I uninstalled/re-installed and it's working now. 

[Piotr Starzyk]

After months of this not working, typing the following command in chat: `/jira_settings`, then clicking Edit Settings and saving, fixed the issue for me.  Still not sure what was broken.

[tobi]

Unfortunately not for me

[Kael Shipman]

I'm getting this exact same error. Hoping someone at Atlassian wakes up and tries to fix something....

[Philipp Bischoff]

Same for me. Reinstalling did not help for me

[Micaël]

I had the exact same issue. I managed to solve it by uninstalling the app from Jira > Apps > Manage your apps and reinstalling Google Chat Bot for Jira app. The configuration process now works as expected.

Regards