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Unable to Configure Incoming Mail on Jira Service Desk

Tim Morris
Tim Morris Aug 14, 2017

Hi 

I am configuring Jira Service Desk on test environment to evaluate. But I am unable to configure Incoming Mail on Jira Service Desk. We are using our own hosted Exchange mail server and My mail server required Secure POP. And I have selected Secure_POP on Jire SD Incoming Mail Setup and tried with Port number and without port number. Everytime I try to Test the Connection it failes and come up with following Error Message

" Unfortunately no connection was possible. Review the errors below and rectify:

  • SunCertPathBuilderException: unable to find valid certification path to requested target "

Is there any way we can avoid SSL validation on Jira Service Desk to connect Incoming Mail account.

Or Anyone can suggest what is the workaround

 

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Александр Ш.
Александр Ш. Sep 23, 2019

Hi. 

 

There is no way to ignore SSL if your mail server requeres it. I hope you already solved the issue.

But for other - check the https://marketplace.atlassian.com/apps/1211087/ssl-for-jira?hosting=server&tab=installation. 

You should get SSL from your mail server and install it to Jira.

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