Trigger automation rules on issue

[Mikel Whipple]

I have a few automations that run when someone opens a ticket but those rules are based on what they choose. Customers sometimes don't make the correct choice so I have to make changes to the ticket which would trigger a different result in automation. I would like to say trigger all rules or a certain rule without having to build each rule with a manual trigger. Thanks. 

[Mikael Sandberg]

Instead of having multiple automations that triggers on when the request is created, you could use a dispatch automation that is using a web request to the other automations. If you do it this way you have one dispatch automation when the request is created, and you can have a second one that is either manual or based on what was changed.

[Mikel Whipple]

Can you link me an example of what you are referring? 

[Mikael Sandberg]

Sure, here is a subset of one of the more complicated ones that I have currently.

The main dispatcher is the last one in this screenshot which triggers when a new promotion/transfer task is created. It check which department it is and then sends a web request to the corresponding automation.

And in the first screenshot you can also see the second dispatcher that is only triggered if the form attached to the request is re-submitted, and it does the same thing as the main dispatcher.