Timetracker not loading anymore

[Phalgun Maddali]

I am on JIRA cloud. I installed the free Timetracker from Touchdown a few months ago, all working well. From the last few days, the app does not load. When I click the Top menu -> apps -> Timesheet, i get a blank page, and then a notification 'Something's gone wrong

Our team has been notified. If the problem persists, please contact Atlassian Support'. 

Any idea how this can be fixed? 

[黑犀(MikeFAN)]

I had the same problem, now I don't know how to solve it.

[Ulrich Kuhnhardt _IzymesCo_]

Hello Phalgun,

the app is supported by the Touchdown.

You can usually contact Vendor support by going to the Marketplace listing and view the support tab like https://marketplace.atlassian.com/apps/1216988/timesheet-tracking-for-jira?hosting=datacenter&tab=support

From there you can either email their support desk or create a ticket.

Hope that helps, 

Cheers Ulrich

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