Timetracker not loading anymore

Phalgun Maddali September 28, 2021

I am on JIRA cloud. I installed the free Timetracker from Touchdown a few months ago, all working well. From the last few days, the app does not load. When I click the Top menu -> apps -> Timesheet, i get a blank page, and then a notification 'Something's gone wrong

Our team has been notified. If the problem persists, please contact Atlassian Support'. 
Any idea how this can be fixed? 

2 answers

0 votes
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March 16, 2022

I had the same problem, now I don't know how to solve it.

0 votes
Ulrich Kuhnhardt _IzymesCo_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
September 28, 2021

Hello Phalgun,

the app is supported by the Touchdown.

You can usually contact Vendor support by going to the Marketplace listing and view the support tab like https://marketplace.atlassian.com/apps/1216988/timesheet-tracking-for-jira?hosting=datacenter&tab=support

From there you can either email their support desk or create a ticket.

Hope that helps, 

Cheers Ulrich

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