Tempo.io Reports showing Incorrect Billable Hours for staff

Alex Ferguson December 8, 2021

As per the image below, I'm showing that there are 25 hours of billable time against an internal project which should be non-billable. I'm not sure why Tempo is reporting this time as billable when it is not. Can someone please offer some advice as to how to fix this problem?

What I've done so-far is as follows.

1. I've set up a Non-Billable account category

2. I've set up an Account and market it as Non-Billable

3. I've booked time to a ticket in the project which has been correctly associated with the non-billable account

4. I've created a report to observe that all of the hours booked to any non-billable project continue to show up as Billable.

2021-12-09 15_44_08-Tempo - Jira.png

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