Tempo Timesheet installation error

[Raul Comerzan]

Hello everybody,
I try to install Tempo plugins to Jira cloud but I receive the every time, the same error:

We ran into a little trouble
It might just be a hiccup. Try again in a bit.

I tried for to many times in different ways and I also read a articles from support with people who encountered the same issue.
The instance is new, has a Debit card associated to it.

What else I need to do?

[Susanne Götz]

Hi @Raul Comerzan

Can you please create a ticket for this in our Tempo Support portal, https://tempo-io.atlassian.net/servicedesk/customer/portal/6 so we can better follow up on this.

Best regards,
Susanne Götz
Tempo team

[Raul Comerzan]

Hi @Susanne Götz , I  have already created. Ticket number is TCS-25806

Thanks,
Raul