Script Runner impersonate(switch to different user) feature issue

[jason chien]

We purchased the license and update the script to latest version. When I choose the user I want to impersonate in this case is "bsbtracs" and I click run. The Jira refresh but I didn't login as that user, I am still login as me. 

More interesting thing is that the Audit log does show that I impersonate the person I intended. 

I have attached a screen shot of the Audit log, can someone please help or give suggestion on how to fix this issue?

Thanks,
Jason

[Abdul Dastageeri]

Hi Jason,

btw you have also other opportunies to switch (very fast) your user in jira. Much more faster than in scriptrunner. Check out the Add-on "Fast User Switcher (FUS) for Jira"

https://marketplace.atlassian.com/apps/1220356/fast-user-switcher-fus-for-jira?hosting=server&tab=overview

Regards

Abdul

[Ignacio Pulgar]

After running the impersonation, a small link will be displayed in order to actually impersonate the user. Have you also clicked that link?

[jason chien]

Hi yes I have clicked that link and it redirect me to the Jira dashboard which is the default page but I am still logged in as myself. Thanks for checking in though.

[jason chien]

I have also tried this on safari and chrome and this still occur. I also tried uninstalling the plugin and reinstall but the problem persist.

[Ignacio Pulgar]

Hi Jason,

Then I would suggest contacting ScriptRunner Support Team:

https://productsupport.adaptavist.com/servicedesk/customer/portal/2/group/24

marketplacevendorsupport@adaptavist.com

Regards

[jason chien]

Hi @Ignacio Pulgar,

thank you for the suggestion and I have already contacted the Script Runner Support team.

Thanks,
Jason