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hello 

In  my service desk I can receive email so my question is can i do to change the request type  by using jira automation.

 

 

Thank for your help 

 

 

 

1 comment

Sure, you can do that using the edit issue action.

The important thing is that you must ask fof enough information when creating an issue so you can implement the logic to differenciate each case.

A very simple example would be having a custom field A, with 2 different options and based on what option has been selected change the issuetype to one or another value.

Hope it helps.

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