Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

New Insight for Service Management Premium Cloud?

Has anyone seen this new version of Service Management Premium with Insight show up in the cloud instance?

I can't get an answer from Atlassian as to when or if this is actually going to happen. Not sure how I would even know if it did. I think I read somewhere that a new menu option will appear labeled "INSIGHT" (different from Apps -> Insight).


It was announced that roll-out had begun late last week, but it will take a while to make it to every cloud system, and we're not going to be told when it will be done for any individual system.  There was some mention of them all being done inside a week, but that was third-hand.

I'm very, very concerned about how this is going to work, especially for Jira Core and Software users on server who use Insight and need to migrate.  How will this work without having to buy agent licenses for everyone, especially for the people who have zero interest in JSM?

What I'm seeing is you can lock down your Service Management users pretty tightly, so you're not paying for ALL Jira users. Service Management isn't meant for all users, only those tasked with managing ITSM operational tasks, which are different than software development, project management, etc. 

This is necessary because the price for SM Premium ain't cheap: $40/month per SM user

My new Insight showed up in my cloud instance a little while ago - finally. I'm excited to see if the integration between Insight and Service Desk is better than before. Thankfully I don't have a ton of data to migrate over, so I can do it manually. I can already tell the configurations are quite different. For example, any custom field in Jira that you linked to an Insight object type will have to be recreated as an insight objects field.

Like Rob Horan likes this

How will Jira users without a JSM seat be able to use Insight data in non-JSM projects?  Have you had a chance to try that?

Also, you wrote any custom field in Jira that you linked to an Insight object type will have to be recreated as an insight objects field.

Is this a completely manual process?  What sort of effort estimate do you foresee?

I've only done a few fields with the new Insight for Service Management Premium Cloud, but it's easier than it was with the old Insight, and the result is closer to what you see in some of the video explanations (from other companies, not Atlassian).

Once you have created an ObjectType in Insight, you can link it to a custom Insight Object field in a Jira / Service Management. I did it in about 2 minutes per field once I figured out all the screens and steps. There are several. 



I am new here and I am very interested in Insight on the cloud side. From what I have read, is it a waiting game before Insight shows up as an option in JSM? Can I request it and if so, will a request possibly speed up the process?

Insight for Cloud is now embedded in the Service Management Premium Cloud product. As I understand it, you have to have the Service Management Premium subscription ($40/Service Management user/month). Old installations should have the new Insight menu option by now, I would think. If you sign up or upgrade for the Premium subscription, I'm thinking it will just show up for you right away?


Log in or Sign up to comment
Community showcase
Published in Marketplace Apps & Integrations

Bitbucket Smart Commits vs. Genius Commits - What's the difference?

If you already heard about Smart Commits in Bitbucket, know that you just stumbled upon something even better (and smarter!): Genius Commits by Better DevOps Automation for Jira Data Center (+ Server...

114 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you