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I am trying to set a Jira custom field drop down based on Customer Request Type and I have been struggling to find a solution from a lot of days. I did my research online and was not helpful either. I am pasting my code I used in Initialiser in behavior script but I am unsuccessful can you please let me know where I am going wrong with this request. It is working on the create page of service desk. I am trying to implement this when we try to edit a page
import com.atlassian.servicedesk.api.requesttype.RequestTypeService import com.atlassian.servicedesk.api.requesttype.RequestType import com.onresolve.scriptrunner.runner.customisers.PluginModule import com.onresolve.scriptrunner.runner.customisers.WithPlugin import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.Issue import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.CustomFieldManager import com.atlassian.jira.issue.fields.CustomField import com.atlassian.jira.issue.ModifiedValue import com.atlassian.jira.issue.util.DefaultIssueChangeHolder import com.atlassian.jira.issue.util.IssueChangeHolder import com.atlassian.jira.issue.MutableIssue; import com.atlassian.jira.bc.issue.IssueService; import com.atlassian.jira.bc.issue.IssueService.CreateValidationResult; import com.atlassian.jira.bc.issue.IssueService.UpdateValidationResult import com.atlassian.jira.issue.IssueInputParameters; import com.atlassian.jira.issue.IssueInputParametersImpl; import groovy.json.*; import com.atlassian.jira.issue.Issue; FormField requestTypeField = getFieldById ("customfield_10171") def reqType = getFieldByName("Customer Request Type") Map fieldOptions = [:] if (reqType == "oti/96384970-60f4-44e7-aaf5-93f1dcdab5a3") { fieldOptions.put ("", "None") fieldOptions.put ("28739", "New Field/Case Request") fieldOptions.put ("28740", "New GNO Request") fieldOptions.put ("28741", "New Process Flow Request") fieldOptions.put ("14690", "Other") } requestTypeField.setFieldOptions(fieldOptions)
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