Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Need help with setting options of a custom field drop down list depending on Customer Request Type

I am trying to set a Jira custom field drop down based on Customer Request Type and I have been struggling to find a solution from a lot of days. I did my research online and was not helpful either. I am pasting my code I used in Initialiser in behavior script but I am unsuccessful can you please let me know where I am going wrong with this request. It is working on the create page of service desk. I am trying to implement this when we try to edit a page

 

import com.atlassian.servicedesk.api.requesttype.RequestTypeService
import com.atlassian.servicedesk.api.requesttype.RequestType
import com.onresolve.scriptrunner.runner.customisers.PluginModule
import com.onresolve.scriptrunner.runner.customisers.WithPlugin
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.fields.CustomField
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder
import com.atlassian.jira.issue.util.IssueChangeHolder
import com.atlassian.jira.issue.MutableIssue;
import com.atlassian.jira.bc.issue.IssueService;
import com.atlassian.jira.bc.issue.IssueService.CreateValidationResult;
import com.atlassian.jira.bc.issue.IssueService.UpdateValidationResult
import com.atlassian.jira.issue.IssueInputParameters;
import com.atlassian.jira.issue.IssueInputParametersImpl;
import groovy.json.*;
import com.atlassian.jira.issue.Issue;





FormField requestTypeField = getFieldById ("customfield_10171")
def reqType = getFieldByName("Customer Request Type")


    Map fieldOptions = [:]

    
    if (reqType == "oti/96384970-60f4-44e7-aaf5-93f1dcdab5a3") { 
 
    fieldOptions.put ("", "None")
    fieldOptions.put ("28739", "New Field/Case Request")
    fieldOptions.put ("28740", "New GNO Request")
    fieldOptions.put ("28741", "New Process Flow Request")
        fieldOptions.put ("14690", "Other")


}
  

    requestTypeField.setFieldOptions(fieldOptions)

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

How to log work and track time in Jira when a person is part of multiple teams

  The manager’s daily activities include a list of challenges to reach high levels of efficiency for their teams. Part of these challenges is related to how to deal with the worklog systems sin...

92 views 2 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you