Need a help on Email this issue add-on.

[Shrikant Maheshwari]

Hi team,

Query - Need to transition a issue through email i.e. whenever a customer replies on the email received an auto transition should happen in JIRA on that issue.

Approach -
I have installed "Email this issue" add-on and I want to use its feature -
"Execute Workflow Transitions via Email" for doing this i need to set up a mail handler .
Before setting the mail handler I need to have a mail account created for which I need few details.

I am attaching a screen shot, please provide me with those details . Also is there any other way to achieve this?

[Levente Réti]

Hi @Shrikant Maheshwari 

I don't know if this problem still exists for you. However, on these documentation pages, you should be able to find every piece of information that you might need.
Cloud - On-Premise 

[Alex Koxaras _Relational_]

Hi @Shrikant Maheshwari 

You forgo to post a screenshot :)

But in addition to the above, why you don't add a Jira automation? You want to transition the issue, when you will receive the email?