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Query - Need to transition a issue through email i.e. whenever a customer replies on the email received an auto transition should happen in JIRA on that issue.
I have installed "Email this issue" add-on and I want to use its feature -
"Execute Workflow Transitions via Email" for doing this i need to set up a mail handler .
Before setting the mail handler I need to have a mail account created for which I need few details.
I am attaching a screen shot, please provide me with those details . Also is there any other way to achieve this?