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Our clients create tickets through Jira service desk cloud add mandatory files. We then process those files internally with scripts on a local server. The server is looking in a Dropbox folder, find a new file, grabs it, does some magic and then spits out a new version with a different file extension.
It needs the file, not a pointer to a file or web link.
Our users currently download the attachment, then move it into a Dropbox folder, which the server is monitoring.
I'd like to automate the movement of these files. I'm not a programmer, but I can have a crack if someone can help point me to a solution, or perhaps a plugin in the marketplace?
Tray.io seems to be able to do this but the pricing doesn't return value.