Magic estimation lite doesn't saving the estimation result

Anush Chatikyan June 5, 2023

Hi there please help me to get out from this, i want to save the estimation but getting this error , and the mentioned steps didnt help image (39).png

2 answers

0 votes
Anton _Tech-5_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
June 19, 2023

Hi Anush

My apologies for the inconvenience you faced with our software.
It sounds like Jira should be configured before using our app. Usually, there are 2 main cases:

1. If you can edit the selected estimation field manually from issue details, but not from Magic Estimations, most likely the problem is in the Issue screens:
https://tech-5.atlassian.net/wiki/spaces/TD/pages/209059987/Configuring+estimation+field+and+handling+errors#Edit-issue-Screens 


2. If you can not edit the selected estimation field manually from the issue details, it sounds like a problem with the Issue layout:
https://tech-5.atlassian.net/wiki/spaces/TD/pages/209059987/Configuring+estimation+field+and+handling+errors#Edit-issue-layout 

I understand that you’ve already tried some of the steps above, but it must be one of those.

Let me know the result here or via support@tech-5.com

0 votes
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 5, 2023

Hi @Anush Chatikyan , I'm moving this question to Apps & Integrations product group as it concerns a third-party app from the Atlassian Marketplace.

Please contact the vendor directly, see the Support tab for more info.

Anush Chatikyan June 5, 2023

May be somone will have previously the same issue and can help me? 

Anush Chatikyan June 5, 2023

it is not possible from my side to contact with them

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