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Jira Email Notifications

Rico Meyer
Rico Meyer Sep 21, 2023

Hi

Can someone please assist.  We have email notifications configured within our Jira Service Management account, we also make use of the "Notification Assistant for Jira" plugin to send emails to a list of recipients (4 to be specific).

3 of the 4 users receive the emails, one of the users simply does not.  I have whitelisted the jira@nafjc.com email address still with no luck.

Has anyone else struggled with this?  Is there something im missing?  It has worked before but suddenly stopped working.

Regards

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Rico Meyer
Rico Meyer Sep 21, 2023

@Daniel Eadsare you able to assist to check wether any email addresses are blocked on our Jira service management account?

What do you need to be able to confirm?

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