Pehaps I haven't gone through enough of the documentation... Is there a way to change the issue type based on the subject/summary automatically during creation? Perhaps using REGEXP?
Background: Using JIRA with Service Desk - Trying to filter emails to the right Queue based on Subject. Queues are setup based on issue types.
JEMH has Project Mappings, which are rule based, subject match 'in total' is not supported, its been considered in the past but is weak, 'password reset' in an 10000+ user organisation is going to happen and it wont be the same person every time. Rather than do that and try to triage the fallout, JEMH has keyword mapping rule within the Project Mapping, so, you could look for 'password' and have that issue customized in the given project with the given issueType, which is what you asked for.
There can be only one match, and the first one wins, tricky if "network" "ipad" "password" all come up, is it infrastructure, tech support or user admin?
Keyword matching on subject is likely to be the best fit here?
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