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Important note: the issue reported below is linked to an incident of the Atlassian application and not due to an error from the vendor. Please follow the incident status here.
Since this morning, the checklist view is not loading. We just get a blank page. I can reproduce the bug on Chrome and Firefox, and another colleague is facing the same issue.
Here a screenshot of what we get:
It is caused by Atlassian incident.
Please do not report the support case to the vendor but to the Atlassian via support.atlassian.com
EDIT: the problem was fixed by Atlassian after several hours.
Update: The issue has been identified with Atlassian and not with the add-on. For any further issues, it would help to open an issue with Atlassian. The support ticket can be opened: Atlassian support request
It seems that the issue is with the add-on, as I am able to see multiple requests for this issue in the list opened since morning. I would suggest opening an issue with the vendor support team.
The link for this is: Submit a support request
Please accept the answer if this helps solve your query else respond and allow others to share input.
Just got a reply from them
Thank you for the report and the details.
We did not release any changes in the last week so we are pretty sure it is an Atlassian problem.
We reported it to them for urgent assistance. Several other customers reported the same.
We can also see similar reports from other vendors/apps.
Please stay tuned.
Hello @Atif Hafeez
As the request is reflecting as waiting for customer, I would suggest you provide the details they have asked for (if any :)) and if not, then request an update from them which will help you move the ticket back into their queue.
@Gaurav, as your answer is accepted and most visible, could you please update your response with the information that the problem is caused by Atlassian?
And remove the link to Issue Checklist support as we are flooded with support cases?
Jack from HeroCoders.
https://jira-software.status.atlassian.com/incidents/gpld565cc29x - It has been resolved by Atlassian. If you are still facing issues, i suggest you raise a ticket with them. Atlassian support request
Hello @Sven Pardijs ,
The checklist app was properly loaded as far as I can see on your screenshot.
If it doesn't work as expected, please raise a support request at https://herocoders.atlassian.net/servicedesk/customer/portal/1