How to set Epic/Story progress bar correctlly in BigPicture Gantt

[Apple]

Hi Jira experts,

I have created one BigPicture and am tuning the Gantt module. Below is the issue structure:

• Epic-0, time tracking(original) 25%
  • story-0, time tracking(original) 30%
    • subtask-0, time tracking(original) 50%
    • subtask-1, time tracking(original) 10%
  • story-1, time tracking(original) 20%
    • subtask-2, time tracking(original) 20%
• Epic-1
  • ...

All above display correctlly in the left Tasks block, but the progress bar of Epic and Story is zero in the pop-up window like below, meanwhile the progress bar of subtask is correct. Can you help me fix it?

BR.

[Adam _SoftwarePlant_]

Hi @Apple ,

I hope that this message finds you well!

For this, I would kindly recommend creating a ticket via our Support Portal, as it appears that a more thorough investigation is needed, and it will be easier to communicate for us, in case the help of our DEV team is needed as well.

Regards,

Adam

[Apple]

Hi @Adam _SoftwarePlant_ , I can't login  Support Portal, which account should I try?

[Adam _SoftwarePlant_]

Hi @Apple 

Once you are redirected to our Support Portal, in case it is the first time you use it, please create a new account and log in with its credentials to create a support ticket.

Best regards,

Adam