Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,457,201
Community Members
 
Community Events
176
Community Groups

How to send issue key as a link when customer creates a ticket

Hi There,

I am looking to insert the issue key as a link in the automated response. However, I cannot find the issue key as a link.

Below is the automated test which we receive whenever a customer creates a request.

"Thank you for getting in touch.

This is an automated response to your contact for help regarding Not enough traction in sand

.There is no need to reply to this message right now. Your ticket has been assigned an ID of BB-8.

Please include the string BB-8 in the subject line of all future correspondence about this issue. "

I want the BB-8 issue id as a hyperlink, not text so customers can click and access the portal.

Thanks

Rohit

2 answers

0 votes
John Funk Community Leader Aug 04, 2022

Hi Rohit - Welcome to the Atlassian Community!

Use this: 

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

You can change summary to key if you would rather just show the issue key instead of the summary. 

Hi @Rohit Singh 

You should be able to adjust the email content similar to this:

"....Your ticket has been assigned an ID of {{issue.key}}.  Please include the string {{issue.key}} in the subject line of all future correspondence....."

You can do the same for the Subject line of the email:

"We have received your request: {{issue.key}}"

I hope this helps.

It comes like this as static text "Your ticket has been assigned an ID of  BB-8.  Please include the string  BB-8 in the subject line of all future correspondence.." while I want this to come like as a clickable link (hyperlink to that issue) so user can click the same and reach the portal.

My apologies.  Try {{issue.url}} in place of {{issue.key}}.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events