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Sometimes we forget that the due date is soon. Then some tasks are left without attention for a long period of time. To avoid such situations, send notifications to the reporters or assignees to remind them about the tasks which are waiting to be completed. How? You can choose a convenient SLA solution in Jira or any kind of plugin for this.
If you have a due date and know exactly when the task is expected to be done, then it isn’t a problem to set up sending such notifications before the deadline. You can even receive a few reminders…as many as you want.
If you need to get such “reminders” on the day of the deadline and also, for example, one day/3 days/5 days before the due date, you can try SLA Time and Report for Jira add-on to set sending such notifications.
There are a few steps you need to follow to achieve this goal.
First of all, you have to add custom fields in the Project settings to be able to define the dates you’d like to receive notifications.
So, you need to add time stamps.
Add the amount of time stamps which is equal to the number of notifications.
For instance, if you want to receive 3 notifications (the first one will be 6 days before the due date, the second one - 3 days before it, the third one - the day before the deadline), add 3 “Time stamp” fields, and give them the names of the days when the reminders will be sent.
If except these days, you wish you would get a reminder on the deadline day, you don’t need to add one more time stamp, you will specify this date in the “Due date” field.
The next step is to add labels.
Tip: Not to be confused, name them in the way the time stamps are called but add the word “Status” (for instance, Notification status July 18). Then it will be easier for you to monitor when the notifications will be sent.
That’s how it will look like in the Project settings:
Afterwards, go to the Jira issue and add all the dates:
-date and time of the first notification;
-date and time of the second notification;
-date and time of the third notification.
After you add the necessary custom fields, you can define when exactly the notifications will be sent and choose recipients. For this, open SLA Time and Report add-on, go to the “SLA Manager”, and add a new SLA configuration.
Tip: when creating a new SLA configuration, choose the SLA “Negotiated date” goal type. It will allow you to set the time goals based on the dates you chose in your custom fields.
Now you are ready to configure the SLA to monitor how much time is left till the due date and see when the notifications are going to be sent to remind you about the task.
That’s it! You are all set.
If you use any Jira product (Jira Software, Jira Core, Jira Service Management) and want to configure sending notifications before the due date, you can do it using SLA plugins. To set up sending notifications whenever you need, try SLA Time and Report for Jira add-on. And check out the guide from above to make the process of sending notifications easy and fast.