How to mention user using rest api in Jira?

[prabhu]

Hi Team,

I am using Create Issue REST API to create ticket in Jira. Now I want to mention some users in the description while creating JIRA Ticket. How can I do that? Can I get syntax for how to achieve this?

Thanks in advance

[David Fischer · Accepted solution]

Hi @prabhu 

If you're using the V2 rest API, which I would recommend, you can use Jira's wiki markup syntax to mention a user:

[~ACCOUNTID]

where ACCOUNTID is the account ID of the user, which you can find in various ways such as in the URL of the user's profile page. 

[prabhu]

HI @David Fischer , Can I use this account id in this below description syntax? Because I have tried this but that isn't worked out!!! That's why I have asked for syntax.

"description",{"content":{{"content":{{"text":"Kindly check the below link to access the Yesterday missed out candidates report. ","type":"text"},{"type":"hardBreak"},{"type":"text","text":"Yesterday Missed Out Candidate Report","marks":{{"type":"link","attrs":{"href":Field1}}}},{"type":"hardBreak"},{"type":"text","text":"This Week Missed Out Candidate Report","marks":{{"type":"link","attrs":{"href":Field2}}}}},"type":"paragraph"}},"type":"doc","version":1

[David Fischer]

In the V3 rest API you are using ADF as the value of rich text fields. The syntax for mentioning a user is described here: https://developer.atlassian.com/cloud/jira/platform/apis/document/nodes/mention/

[prabhu]

Thanks @David Fischer . It works now. One final question, can we mention multiple users in a single map field for example current syntax is like this
{ "type": "mention", "attrs": { "id": "ABCDE-ABCDE-ABCDE-ABCDE", "text": "@Bradley Ayers", "userType": "APP" } }

Can I customize the syntax like the below one to tag multiple users in a single map
{ "type": "mention", "attrs": { "id": "ABCDE-ABCDE-ABCDE-ABCDE, BCDE_BCDE, CDEF-CDEF", "text": "@Bradley Ayers, @Karan, @Kishan", "userType": "APP" } }  - Like this can we apply

[David Fischer]

No, but you can add multiple mention "objects" one after the other, and if you want to separate them with commas, you'll need to add the commas as text in between.

[prabhu]

Okay understood. Thanks for the syntax.