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I am very new to Jira, but have started using Jira Service Management for my small team. I have some automations setup so if certain customers submit tickets, those tickets are automatically assigned to someone, but if anyone else does a ticket they are left unassigned. I also have added the integration with Slack so we get a message anytime a new ticket is created.
The problem I am running into is that every message in slack says the tickets are assigned, even if they are one we have an automation assign. Is there a way to have this integration run after the automation so it shows accurate information?
Can you share the automation rule you are using for the Slack message?
So, in the Slack integration, do you have to choose a person in the Assignee field? Or can you just say "isn't empty" or something like that?
Or maybe you want to have Jira send the message to Slack instead of Slack pulling it in:
I thought about having an automation send the message, but was hoping this would be an easier fix since I really like the formatting through the integration. I would ideally like all tickets to be sent to Slack, not just the ones for any single person. I guess I'll experiment with the automation sending the message part and see how that works. Thank you!