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How to get issue age data using a third-party add-on?

Edited

Let’s consider a very common situation every business can be encountered by.

Challenge:

  • You have many subordinates and a lot of work.

  • Your team works with Jira and every teammate has obligations to be completed in deadlines.
    Right? So you need to take control of all tasks, working processes, and keeping deadlines.

  • Each of your Jira issues is an important part of work, which should not be missed.
    So it’s necessary to monitor how long does it take to solve every issue.

That’s why you need to get a report showing the sum of status durations of an issue and its subtasks.

Solution:

Issue Age data of Time in Status for Jira Cloud with the Total option can be used for this purpose.

You just need to:

  1. Open Time in Status reporting page.

  2. Filter issue list by the filter you need.

  3. Choose date ranges (start and end dates).

  4. Select your business calendar if you have created any new ones.

 

1.png

5. That’s all!
Now in the Total column, you can monitor the total time the chosen issue has been staying in each status.
Also, you can extract a report and get ready imported data about total time in statuses in XLSX or CSV file.

Here's a video guide on how to perform the actions above properly) Check and enjoy)

Hope you find it helpful.

Regards

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