How to delete users who were created by marketplace app?

[Natali]

I tried few Checklist apps to choose the right one for my team needs. And now I have a lot of ghost users created by apps. See examples on the screenshoot below.

How can I delete them?

[Benjamin]

If you have site administration access, then you can remove them in user management.

[Natali]

They are not present in the users list in User management. There are only real users, but not created by apps.

[Benjamin]

If this is the case, create a filter for all those users, then do a bulk change to either unassigned them from the assignee field or assign them to someone else. The issue I see is that the data remains in the fields. This should clear all those user from the affected fields.

[Natali]

This is it what I see in the filter queue:
Operator '=' does not support the list value '("5ec3d2045359ab0c3add5c75", "5b1a36d4b0d76456f36dbb44", "5f40475191e67a003fca0049")' for field 'assignee'.

Where "5ec3d2045359ab0c3add5c75", "5b1a36d4b0d76456f36dbb44", "5f40475191e67a003fca0049" - IDs of those ghost users.

[Jack Hunter _HeroCoders_]

I've just checked our Jira, and indeed in JQL there is present a user of our checklist app and users of the apps that we used in the past.  

It looks like a bug, IMO. I would expect Jira to hide/remove the users of uninstalled apps. 

I think the best way to get the answer and some help is to contact Atlassian support at support.atlasian.com. 

Cheers,
Jack

[Natali]

Yes, it's not very convenient when they appear in users list every time when I want to mention someone or in a custom User Picker field.

I've already sent a request to Atlassian support. I'm waiting for their answer.

[Natali]

We can vote for suggestions that are asking for these users to be removed from the lists here:
1. remove
2. or hide