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Often companies set time goals via Jira SLA plugins to keep track of the process of tasks’ execution and understand whether their employees stick to the deadlines and achieve time goals. But to analyze all this information and monitor if every task is going to be completed before the deadline, sometimes you may need to take too many steps.
Let us show you how to save your time and effort and set up automated sending of Jira SLA reports about the tasks.
First, you need to add information about the time goals to your Jira issues. You can easily do it using Custom fields.
Just install SLA Time and Report for Jira add-on, then go to the Project settings and add “Time stamp” and “Status” labels, and go to the SLA Manager to set up an SLA Configuration. This will allow you to monitor when the tasks are supposed to be completed and understand whether your team is moving according to the plan.
Important: Choose the “Time limit based” SLA goal type when creating an SLA Configuration to be tied to the number of hours, not the specific due date.
Set the time goals according to your needs.For example, you want the task to be completed during 36 hours. But also, you would like to get emails about the tasks’ statuses (whether they are completed and the SLA time goal is achieved, or the SLA time is exceeded and the task needs attention ASAP).
What to do if you don’t want to visit the add-on’s main dashboard whenever you need to see the information about your Jira issues’ statuses?
Here you can use a JQL query to filter such issues and get relevant information.
To see which tasks are in progress and aren’t exceeded so that they are going to meet your SLA goals, go to the “Advanced Issue Search” and write the following JQL query:
Or you can monitor whether some issues have already exceeded the planned time, type the following queries:
Important: in the JQL queries above, we used data from the example ( “CQ” project name and CF 1, CF 2, CF 1 Status, CF 2 Status). Substitute these names with your Jira titles to make these queries work with your Jira data.
If you prefer a more visual way of time goals tracking with different color labels, you can do it via the Main page of the add-on. Here you can easily track your time goal statuses according to the colors of the labels near each of them.
Moreover, if you click the status of any time goal, you’ll find more information about it:
Nobody wants to miss the deadline or forget to complete a task on time. SLA Time and Report for Jira add-on offers great functionality to stick to your time goals.
Here you can set up some automated actions to make your or your team’s work as efficient and fast as possible:
Note: If you’d like to receive notifications (reminders) about the Jira issue, you can set up sending such notifications in the SLA Manager and choose one person or a group of users who will get the reminder.
If you need to get the reports by Email, you can use Jira Automation.
There you should create a new rule and choose the trigger “Scheduled”. Edit the rule according to your needs and define the date & time for report sending. And add a JQL query to receive specific data.
In our case, we want to be aware of what issues have exceeded the time goals, so the JQL query will be:
The next step is to choose a new action “Send email”.
A simple example of code you can use:
So, we have an auto-report on Friday about all issues according to the JQL query we indicated while setting an automation rule.
Being aware of your Jira issues statuses and keeping an eye on your time goals is easy with SLA Time and Report for Jira. It allows you to set up sending reports via email whenever you need, or monitoring tasks’ statuses on its Main page.
If you’d like to find out more about how this add-on works or book a free call with the team to set it up according to your needs and goals, try it now for free or book a demo call.
Product Marketing Manager
2 accepted answers