Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to add strip quote in Service Desk

How to enable strip quote in JSD. 


We have that option in Software while adding incoming mail handler. How to add strip quote while using Jira service desk. 


Thanks in advance.


I am also having trouble finding that setting, even though I found it yesterday.

Terrible User Experience.


On System>Mail>Incoming Mail.

If you have a Mail Handler created, click on Edit. Click on Next and the strip quote option will be there (just a checkbox)


Log in or Sign up to comment
Community showcase
Published in Apps & Integrations

Codegeist '21 Customer Choice Awards - Vote Now!

Last quarter, 290 developers participated in Atlassian’s annual hackathon, Codegeist, for a chance to win thousands of dollars with a new Marketplace app. We announced winners selected by Atlassian...

911 views 4 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you