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How to add field in jira service desk portal form

I would like to know how to create a field with external data and add this field in a form on Jira service desk portal 


Thanks a lot,




hello @Benjamin Falque . 
if you want to query data from external database/files you can use elements-connect to do so. 

Here you can find an example of the vendor on how to add a field on the JSD portal.

The app is only compatible with Jira server.

Like Alexis Ward likes this

Thanks for your answer

we can't do this with add-on External Data?

I have tried but I'm blocked by an error on  "Field Options Sync Status"  with message :

Cannot resolve eMail for BasicAuth for AccountID 

never tried that add-on, but seems like the user ou are providing in order to sync is not correct...

Too bad Elements Connect seems only work on Datacenter or Server but not cloud :/

Hi @Benjamin Falque

have you opened a support ticket here already? Maybe I can help you figuring out a solution or point you in the right direction.




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