Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to Create Jira Tickets from Your Outlook Email

banner-01 (1).png

If there's one thing we're all here for, it's boosting productivity. Jira has been a great boon in making that happen. Not only that, but it has facilitated omnichannel integrations with various platforms to help you stay on top of things. Isn't it just a weight off your mind to be able to stay on track of your issues and have them come to the same place? From social media to email, all of it can be easily sent to your Jira dashboard. While that's all well and good, today we're highlighting one of those platforms. The platform of choice is Outlook, and we're going to explain how to create Jira tickets from your email using it.

Why should you connect your email with Jira?

Before we get into how to make it happen, we should probably explain why it's a good idea to integrate Outlook with Jira. It goes without saying that we all receive a lot of emails on a daily basis. Sometimes, those emails are work-related, or include tasks that should be dealt with. Sometimes, they can merely be things you want to look into for yourself, or even an inquiry from a customer. After all, by using Jira Service Management, and even creating your own service desk, you're giving people new ways to contact you with problems they're facing. Or even suggestions they have.

All of these are things you can't afford to lose track of in your inbox. So you have one of two options, either personally manually make note of it or have it go straight to your task list through Jira. I don't know about you, but anything that eases the process is a must-have by my standards.

What benefits can you gain from a Jira Outlook plugin?

But, is adding the contents of an email to your Jira task list the only thing you can get out of this integration? The answer is no. There are many benefits to connecting your email with Jira, here are a few.

Create a Jira ticket from an email

This integration allows you to turn any email in your inbox into a Jira ticket. 

Add an email to a pre-existing ticket

Not only can you create new issues, but you can add a new email to a previous issue if they're following the same problem.

Assign the ticket to yourself or someone else

You can choose who gets to handle this issue and assign the ticket to them. Or you can assign it to yourself if you're simply adding it to your task list.

View all related tickets

If an issue you're having is part of a thread of issues, or is related to ones already open or closed, you can easily view them to get a better picture of the issue.

Log work from your email

You don't need to go to your Jira dashboard every time to log work time, you can do it using a Jira Outlook plugin straight from your email. 

How do you create Jira tickets from your email?

Now that we've established all the benefits you can gain from such a cohesive Jira Outlook integration, what is the best way to make that happen? The answer is finding the right tool through the Atlassian Marketplace

Step one: Download the desired tool from the marketplace. In this case, we're going to be using Microsoft Outlook for Jira as a guiding example.

Step two: Install the add-on to your Outlook.

Step three: Connect your Outlook to the add-on.

Step four: Go to the add-on from the required email and create an issue, or even add the email to an existing issue.

Every app comes with specific capabilities and limitations, so you should choose the right one for you. What makes Microsoft Outlook for Jira unique, is that not only does it allow you to do all the points we mentioned earlier, it can also do it both using the desktop version and the mobile version.


Every day comes with new innovations that help ease our working process, so we can be productive. Integrating simple Jira add-ons to your project management tool, can help lessen your work load and limited wasted time in the process.



Is it possible to pre set component or labels via outlook?


Like Dixit Preeti likes this

Hello @Anupriya Gupta !

Can you please clarify what it is you'd like to do with Outlook? Is it in relation to tickets?
For a more detailed response on this, please contact our support.

Hi @Aliaa El-Nashar - Infosysta ,

While am trying to integrate OTJ jira plugin in outlook it is not accepting our jira server link, getting below error. Could you please let me know what am I missing here ?

Note: I have gone through the doc where they have explained about how to enter our URL.

OTJ jira issue.jpg

Hello @ramesh prasath , we will need more information regarding the problem to be able to help. Can you please contact our support.

created a ticket.

Details: ATLSUP-8329

@Anupriya Gupta were you able to find answer to your question? I am trying to do something similar to what you have asked, pre set component or labels via outlook; meaning pickup some of the values that are part of the outlook email and use them as label, or components in JIRA. 


Log in or Sign up to comment

Atlassian Community Events