How to Create Jira Tickets from Your Outlook Email
If there's one thing we're all here for, it's boosting productivity. Jira has been a great boon in making that happen. Not only that, but it has facilitated omnichannel integrations with various platforms to help you stay on top of things. Isn't it just a weight off your mind to be able to stay on track of your issues and have them come to the same place? From social media to email, all of it can be easily sent to your Jira dashboard. While that's all well and good, today we're highlighting one of those platforms. The platform of choice is Outlook, and we're going to explain how to create Jira tickets from your email using it.
Why should you connect your email with Jira?
Before we get into how to make it happen, we should probably explain why it's a good idea to integrate Outlook with Jira. It goes without saying that we all receive a lot of emails on a daily basis. Sometimes, those emails are work-related, or include tasks that should be dealt with. Sometimes, they can merely be things you want to look into for yourself, or even an inquiry from a customer. After all, by using Jira Service Management, and even creating your own service desk, you're giving people new ways to contact you with problems they're facing. Or even suggestions they have.
All of these are things you can't afford to lose track of in your inbox. So you have one of two options, either personally manually make note of it or have it go straight to your task list through Jira. I don't know about you, but anything that eases the process is a must-have by my standards.
What benefits can you gain from a Jira Outlook plugin?
But, is adding the contents of an email to your Jira task list the only thing you can get out of this integration? The answer is no. There are many benefits to connecting your email with Jira, here are a few.
Create a Jira ticket from an email
This integration allows you to turn any email in your inbox into a Jira ticket.
Add an email to a pre-existing ticket
Not only can you create new issues, but you can add a new email to a previous issue if they're following the same problem.
Assign the ticket to yourself or someone else
You can choose who gets to handle this issue and assign the ticket to them. Or you can assign it to yourself if you're simply adding it to your task list.
View all related tickets
If an issue you're having is part of a thread of issues, or is related to ones already open or closed, you can easily view them to get a better picture of the issue.
Log work from your email
You don't need to go to your Jira dashboard every time to log work time, you can do it using a Jira Outlook plugin straight from your email.
But this is not all you can do with such a Jira integration with Outlook, in fact you can learn more here on how to Do More Than Create Simple Jira Tickets from Outlook!
How do you create Jira tickets from your email?
Now that we've established all the benefits you can gain from such a cohesive Jira Outlook integration, what is the best way to make that happen? The answer is finding the right tool through the Atlassian Marketplace.
Step one: Download the desired tool from the marketplace. In this case, we're going to be using Microsoft Outlook for Jira as a guiding example.
Step two: Install the add-on to your Outlook.
Step three: Connect your Outlook to the add-on.
Step four: Go to the add-on from the required email and create an issue, or even add the email to an existing issue.
Every app comes with specific capabilities and limitations, so you should choose the right one for you. What makes Microsoft Outlook for Jira unique, is that not only does it allow you to do all the points we mentioned earlier, it can also do it both using the desktop version and the mobile version.
Conclusion
Every day comes with new innovations that help ease our working process, so we can be productive. Integrating simple Jira add-ons to your project management tool, can help lessen your work load and limited wasted time in the process.
Was this helpful?
Thanks!
Nourhan Gamal - Infosysta Apps
16 comments