Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I make Slack automatically link to a Jira issue when I type it in the chat?

If a type a Jira issue key into a Slack chat, e.g. TEST-1234, is there a way to make it automatically link to the corresponding issue? 

2 answers

1 accepted

3 votes
Answer accepted
Daniel Eads Atlassian Team Nov 10, 2021

Hi @Chris Taylor , just adding some additional information to Grigory's answer!

A project needs to be connected to a particular channel in Slack for the issue preview to work. You can see which Jira projects are connected to a Slack channel by using the /jira manage command in the channel. Once the project is connected (you can mute the notifications in the Jira interface if you don't want notifications), then the issue key mention will trigger a preview and you can use /jira KEY-19 (or whatever the issue key is) to take action on the issue.

As an aside, using the full URL for the issue (e.g. ) will always trigger an issue preview, regardless of if the project is already connected or not.


It works now, looks like it wasn't connected properly. 

1 vote

Hi @Chris Taylor and welcome to our community!


What happens now when you send the issue key? As defined here:

Integrate Jira Software Cloud and Slack

that is exactly what should happen, it is called Issue Preview functionality.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

How we use Jira Service Management for our recruitment process! - Part 2

It is never about setting up a process and being done with it. Rather, the focus should always be on optimizing it for the best outcomes. Thus, we didn’t stop at setting up JSM for our recruitment pr...

183 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you