As an Atlassian Consultant I implement Jira Service Management very often. Even though each customer has different requirements and needs, some of them are repeating. Two of these repeating requirements is possible to fulfill using the application called Extension for Jira Service Management.
Sometimes you don't want your portal users to fill in all the available fields in the requests. You want some of them to show only under some conditions.
Let's assume you want to know, whether your customers there are satisfied with your services. If not, you want them to provide you some detail what's wrong. So, the field for the details should be visible only if the customer is not satisfied. If they are happy with your services, the field should be hidden.
This way the forms become shorter and more accurate. The application can handle different situations and combinations of field values.
Want to show your customers who is working on their issue? Or how you are doing according to the SLAs? No problem :-).
I've discovered the server version of this application with my first customer a few years ago. I've implemented the cloud version six months ago for the first time. I know there are various limitations in the cloud, so it was a pleasant surprise the key features are still there and I can use them :-).
Hana KučerováCommunity Leader
This month the spotlight is on AppLiger. We caught up with Pavel Pavlovsky, CEO and Product Manager, to learn how the company started and what fuels the team's creativity. Atlassian:...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events