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Exalate Connection Issue - Slash symbol is not allowed

Hi Experts, 
When we are trying to sync up projects across 3 Jira platform, we found out an error indicating that "/" are not allowed to be synchronized. 

Is there any way to make it work?

Our field is called 「Component/s」, which is something Exalate can't allow to pass thru from parent project A to receiver project B. 

That's why we changed it to "Component" and made it thru~

 Screenshot 2020-10-19 182328.png

Can you help? 

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