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Error! Push to Case failed: Cannot deserialize instance of picklist from START_ARRAY value [line:1,

Edited
Michael Reynolds
Michael Reynolds Jun 02, 2020

working on a proof of concept between our JIRA and Salesforce instances  using the Service Rocket connector.  When i try and create a case either in JIRA or Salesforce and go to sync i get this error

 

Error! Push to Case failed: Cannot deserialize instance of picklist from START_ARRAY value [line:1, column:73]

 

the sync fails every time

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SitiHajar_Appfire
SitiHajar_Appfire Jun 22, 2023

Hajar here from Support Team.

This error message is usually related to field mappings. Field such as Cascading fields and array type usually present some issues when the mappings are made incorrectly.

Please find the following documentation on field compatibility as follows:

* https://apps-docs.servicerocket.com/salesforce-jira/jira-field-type-to-salesforce-field-type-compatibi

You may also reach out to us via our Support Portal, or Drift Chat if you are still encountering this issue for speedy support!

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Kaushik Battu
Kaushik Battu Jun 21, 2023

This could be due to incorrect field mappings in bindings. You might have mapped a multi select Jira field to a single select Salesforce field.

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William Judd
William Judd Mar 09, 2023

@Michael Reynolds : did you resolve this? I see it was an issue for you 2.5 years ago...

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