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working on a proof of concept between our JIRA and Salesforce instances using the Service Rocket connector. When i try and create a case either in JIRA or Salesforce and go to sync i get this error
Error! Push to Case failed: Cannot deserialize instance of picklist from START_ARRAY value [line:1, column:73]
the sync fails every time
Hajar here from Support Team.
This error message is usually related to field mappings. Field such as Cascading fields and array type usually present some issues when the mappings are made incorrectly.
Please find the following documentation on field compatibility as follows: