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Hello Atlassian Community,
We are creating a new service desk where we require our agents to add a daily worklog on the issue. I want to add this as an SLA and make sure worklogs aren't missed. Is there any way I can enforce this behaviour?
hi @Sriram R
A SLA can work cause it will help to send email alerts and get a visual on issues... You can also set the Time spent field mandatory when closing or transitioning an issue to a status... It will help enforcing the log time to be filed with data...
There is no best solution it's just a suggestion ;)
I hope this helps a bit.