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Daily Worklog SLA

Sriram R
Sriram R Jul 31, 2022

Hello Atlassian Community,

 

We are creating a new service desk where we require our agents to add a daily worklog on the issue. I want to add this as an SLA and make sure worklogs aren't missed. Is there any way I can enforce this behaviour?

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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Aug 01, 2022

Hi @Sriram R ,

SLA is based on some events that happens at issue level. Unfortunately, log work is not one of them so you can't setup a SLA based on logwork.

Fabio

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Dam
Dam
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Jul 31, 2022

hi @Sriram R 

A SLA can work cause it will help to send email alerts and get a visual on issues... You can also set the Time spent field mandatory when closing or transitioning an issue to a status... It will help enforcing the log time to be filed with data... 

There is no best solution it's just a suggestion ;) 

I hope this helps a bit.

Dam.

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